Privacy policy.

Luxerior Group Limited

Luxerior Group Limited is committed to protecting and respecting your privacy.

This Privacy Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others and what choices you have. It relates to all our business activities, including bookings made directly with us, through partner companies, or via our website.

We may change this policy from time to time, so please check this page occasionally to ensure that you are happy with any changes. By using our services, you agree to the terms outlined in this Privacy Policy.

If you have any questions regarding this policy or our privacy practices, please contact us.

1. Who We Are

Luxerior Group Limited
86–90 Paul Street
London
EC2A 4NE

Email: info@luxeriorgroup.com

Luxerior Group Limited acts as the data controller responsible for processing personal information related to our chauffeur and transport services.

2. How Do We Collect Information From You?

We may collect information about you when:

  • you make a booking with us

  • you contact us by phone, email, messaging services, or our website

  • you request information about our services

  • a booking is made on your behalf by a travel manager, concierge service, corporate client, or partner company

We only collect information necessary to provide our services effectively.

3. What Information Do We Collect & How Is It Used?

We may collect the following information:

Personal Information

  • Name

  • Email address

  • Telephone number

Booking Information

  • Pickup and drop-off locations

  • Journey date and time

  • Passenger details provided during booking

  • Flight numbers or travel information where applicable

Payment Information

Payments may be processed through secure third-party payment providers. Luxerior Group Limited does not store full card details.

How We Use This Information

We use this information to:

  • process and manage chauffeur bookings

  • communicate with you regarding your journey

  • assign chauffeurs and vehicles to bookings

  • send booking confirmations or service updates

  • process invoices and payments

  • improve the services we provide

3.0 Sensitive Data

We do not intentionally collect sensitive personal data such as information relating to health, genetic data, racial or ethnic origin, political opinions, religious beliefs, sexual orientation, or criminal convictions.

We request that such information is not provided to us unless it is strictly necessary for the provision of our services.

3.1 Children’s Information

Our services are not directed to individuals under the age of 16. If we become aware that personal information from a child under 16 has been provided without appropriate consent, we will delete this information.

3.2 Third Parties

We may share necessary booking information with:

  • chauffeurs and drivers assigned to your journey

  • subcontract chauffeur partners

  • trusted service providers who assist in delivering our services

We do not sell or rent your personal information to third parties.

Information will only be shared when required to deliver transportation services or meet legal obligations.

3.3 Controlling Your Information

Under the UK General Data Protection Regulation (UK GDPR), you have certain rights regarding the personal data we hold about you.

If you wish to exercise these rights, please contact us using the email address provided above.

4. Requesting A Copy Of Your Information

You have the right to request a copy of the personal data we hold about you.

Where appropriate, we will provide this information in a commonly used format.

4.1 Updating Or Correcting Your Information

The accuracy of your information is important to us. If any of the information we hold about you is incorrect or out of date, please contact us so we can update our records.

4.2 Deleting Your Information

You may request that we delete your personal information.

Where there is no legal or contractual reason to retain the information, we will delete your data upon request.

4.3 Automated Decision Making

Luxerior Group Limited does not use personal data for automated decision making or profiling.

5. Use Of Cookies

Like many websites, our website may use cookies.

Cookies are small pieces of information stored on your device when you visit a website.

We may use cookies for purposes such as:

  • understanding website traffic

  • analysing how visitors use our website

  • improving the functionality of our website

We may use services such as Google Analytics to help us understand website usage.

You may disable cookies through your browser settings if you prefer.

6. Security

Luxerior Group Limited takes data security seriously.

We have implemented appropriate technical and organisational measures to protect personal information from:

  • unauthorised access

  • loss or misuse

  • disclosure or alteration

Access to personal information is limited to authorised personnel and trusted partners involved in delivering our services.

7. Data Breaches

In the unlikely event of a data breach that affects your personal information, we will take appropriate action and notify affected individuals where required by law.

8. Complaints

If you have concerns about how we have handled your personal information, please contact us and we will investigate the matter.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).